What does the code E01 mean? #
This means the boiler is not heating up. Please contact our customer service.
What does the code E03 mean? #
This means that the water heater is heating up too fast, every 5 seconds the temperature rises by 10 degrees. Turn off the unit and contact our customer service department.
What does the code E05 mean? #
E05 means that there is not enough water in the boiler. This has nothing to do with how full the watertank is. Often this error occurs because the boiler lid is not placed properly and therefore the watertank does not close properly on the lid.
If you remove the watertank and boiler cover from the unit, you will see a cross in the center of the boiler cover surrounded by a circle. Inside the circle is a rubber. This rubber, if you tilt the boiler cover at an angle, has a recess through which the water flows. Check if this is right in front of the water inlet of the lid and if so, you can reinstall the boiler lid. This should close very tightly so that it really can’t go any further. The boiler lid should also not come off easily. Next, insert the watertank, it should be at least filled with 300 ml of water. Try to rebuild this 2 or 3 times. If the error code persists, please contact our customer service.
What does the code E06 mean? #
First remove the entire powder container and try again to make a bottle. Should the unit now not give an error code, it is probably due to the construction of the powder container and/or how the powder container is placed.
If the code E06 is displayed, there are 3 possibilities:
1. Milk powder has gotten into the rotor, preventing it from rotating and thus from giving powder. In this case, the Milk Maker must be returned for repair. Please contact customer service for this.
2. The powder container has been inserted incorrectly with force, damaging the sensor. Hereby the rotor turns only half circles. In this case, the Milk Maker must be returned for repair. Please contact customer service.
3.Water got into the device during cleaning. This is the most common cause. What sometimes happens, if the Milk Maker has been cleaned very thoroughly, is that some moisture got into the display causing code E06 to appear. In this case, the rotor does spin, but stops quickly after turning on and gives code E06. If this is the case, the Milk Maker needs to dry thoroughly for a day or 2, then it will just work again.
Note: When cleaning, it is important to just wipe the unit itself with a cloth and make sure that all loose parts are thoroughly dry before putting them back. It is also important not to hold the unit upside down when emptying the boiler, but to do so as described in this manual (drain). This is because holding the machine upside down when emptying the boiler can also allow water to get into the machine itself, which can cause this type of error messages. Also, do not use water to clean the machine itself, just a cloth.
My Milk Maker does not produce water, only powder? #
If the Milk Maker only gives powder, it must be sent for repair. Please contact customer service for this purpose. In some cases, the sensor is not responding properly and therefore it appears that the device is not working, but then it does not give powder either. You can always try to see if the unit does give water in C1. Often after that, the problem is solved.
My Milk Maker does not produce powder, only water? #
Check whether there is a blockage in the mixing funnel or in the outlet of the powder container. For this you need to remove the mixing funnel. We recommend removing the mixing funnel from the machine at least twice a day and wiping away any grit at the exit of the powder funnel with a dry cloth. In addition, check that the powder container is properly assembled and/or positioned.
Problems with the sensor? #
The sensor is very sensitive to light. It can happen that it no longer works well, if the machine is placed in a sunny spot. You then have two options:
1. You can adjust the sensitivity of the sensor in the C4 menu. The smaller the number, the more sensitive the sensor.
2. You can also turn off the sensor. To do this, you must first remove the mixing funnel. Then press the MENU, START and ‘-‘ buttons simultaneously. You will hear a long beep in combination with the lights lighting up. Now the sensor is switched off. It can be turned on again with the same key combination.
My Milk Maker is not working at all? #
In many cases, the detection sensor is not working properly, check this first. In some cases, people want to make the next bottle too quickly. The water has to warm up first. This can be seen by the blinking milk bottle in the upper left corner. When it stops flashing, the water is at the correct temperature and a new bottle can be made. After the bottle has been made, the light will blink again because the water is heating up and the next bottle cannot be made immediately. It may also be the case that you have not yet removed your bottle. You cannot make two bottles without having removed the bottle first.
The Milk Maker does not give enough powder? #
Most of the time, the problem lies with the powder container. There are several possibilities:
1. Sometimes a part in the powder container is missing. It is possible that a rubber on one of the white rotating disks is missing. It is important that all parts are tightly fitted.
2. The lid isn’t properly closed during the preparation of the bottle or during calibration of the Milk Maker. Without the lid properly closed you could get wrong readings because the lid presses on the rotating disks.
3.The powder container itself is not installed properly. It should fit easily into place. Sometimes it is placed incorrectly, meaning you have to use force to push it into place. This will result in an incorrectly placed powder container which could also give incorrect readings.
4.The amount of milk powder in the container has fallen below the minus line. The Milk Maker can therefore dispense less milk powder.
5.The Milk Maker isn’t calibrated correctly.
Powder remains in the mixing funnel during calibration? #
This happens sometimes, especially with more compact powders. In general, this is not a problem. You can leave the mixing funnel off while calibrating the powder. Make sure you do place your glass all the way up so that no powder falls next to it. When making the bottle, the water flushes the powder through it.
My bottle is too watery, how is that possible? #
This often happens because the machine has not been calibrated properly. Or the powder container and/or the rotating discs do not sit well on top of each other, which means that not enough powder can be added. Or the machine has not been cleaned often enough, which can cause lumps to form. We advise you to rinse the mixing funnel 2 times a day and to place it back completely dry. It is also very important to wipe the opening at the bottom of the milk powder container 2-3 times a day with a dry cloth. The milk powder container must be cleaned when it is empty.